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46 OUR HOUSE WINTER 2018 DOMINION LENDING CENTRES CINDEE ROY WHY WE CHOSE A DLC MORTGAGE BROKER The Roys didn't realize how personable taking out a mortgage could be. Then they met someone who was on their side By JEREMY DEUTSCH And when it came time to make the big purchase, the Roys decided to try something di‚erent. On the advice of friends, they chose to use a Dominion Lending Centres mortgage specialist for their mortgage rather than using a bank. And it couldn't have worked out better. OUR HOUSE Why did you choose a mortgage broker? CINDEE ROY Actually, our broker was referred to us by one of our friends. We never really thought of it. You just go along and you get used to using a bank. We started to get a little upset with the way things were going with the bank and the way we were being treated and so one of my friends said, 'You need to talk to our broker.' We thought, what the heck, why not give it whirl? We phoned her up and instantly within the first couple of seconds I thought, this is our girl. So personable and friendly. She really goes to bat for you whereas I find with the bank they almost feel like they're lending you the money out of their own back pockets. It was nice to work with someone who is rooting for you and fighting for you along the way. OUR HOUSE How has your experience been since then? CINDEE ROY Absolutely wonderful. If we ever need to do a mortgage again we would always go back to our broker, for sure. I keep telling my friends and family, 'Don't go to a bank. Use a mortgage broker.' It's a way better experience, more pleasant and little more personal. It was great. OUR HOUSE What advice would you give someone in your situation? CINDEE ROY For anybody who has a had a few bumps along the way or struggled with whatever bank they're using or feeling like you're just a number, then definitely a mortgage broker is the way to go because you don't feel like a number. You feel like you matter and it's such a personal experience. C indee and Dwayne Roy had always planned to get back to country living. The Alberta couple had done the big- city and small-town thing, but always had one eye on the simple life. After five years of searching, they finally found their dream home outside of Wainwright, Alta. It was a sprawling property, featuring 10 acres of land and a 1,600-square-foot, modern home. At a purchase price of $445,000, they snapped it up last August. "For me it was where it was situated. It just seemed very peaceful," Cindee tells Our House magazine. "It's kind of like coming home again. It's so nice to get up in the morning and look out your kitchen window and you're not looking in your neighbour's yard." PROFILE